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CPC REFUND POLICY
By using this site, you understand that all payments processed by Cullman Primary Care PC, are for healthcare related services you have previously had rendered at a facility operated by one or more of our clients. 

Cullman Primary Care PC may be listed on your credit/debit/HSA card statement for payments made through this website.  If you have questions, please contact Patient Financial Services at the telephone number(s) listed on your billing statement.

Cullman Primary Care PC may issue a requested refund on a credit/debit/HSA card payment for the following reasons:

Our client (your healthcare provider) has requested us to refund your payment due to overpayment on the patient account, or due to an adjustment being posted to the patient account
Customer transaction entry error, such as a payment being made for more than intended ($500.00 instead of $50.00)
Duplicate Payment
We will do our best to resolve your request within 24 hours (1 business day) of the request being submitted, unless that request is received in the afternoon on a Friday or holiday.

Cancelling/Voiding a Payment
All payments submitted through this website or by payments by phone may be processed at 12:00 AM (midnight).

Any request to Cancel/Void a payment received by 5:00 PM the date the payment was made may be processed that same date.

When requesting a cancellation/void of your card payment, please have the following information available to make the process as easy as possible:

Your Name
The Date and Time the payment was made through this website or by phone
Your Payment Authorization Code provided at the end of a successful payment
The last four (4) digits of the card used to make the payment
The Statement ID for which the payment was made
Failure to provide this information could slow the cancellation/void process.

Refund of Payment
When requesting a refund of your card payment, or any portion thereof, please have the following information available to make the process as easy as possible:

Your Name
The Date and Time the payment was made through this website or by phone
Your Payment Authorization Code provided at the end of a successful payment
The last four (4) digits of the card used to make the payment
The Statement ID for which the payment was made
Failure to provide this information could slow the refund process.

An approved refund may be initiated by our office within 24 hours (1 business day) of the refund request being submitted, unless that request is received in the afternoon on a Friday, on a Holiday or Saturday or Sunday. Please keep in mind that although the refund has been initiated by our office as outlined, your card issuer has control over when the refunded amount may be applied as a credit to your card balance.



CPC Privacy Policy 

If you have questions about your bill, please contact our Billing Customer Service at 256.739.1240.